FAQs

Each piece is designed in the UK and finished by hand. Edges are smoothed for comfort, components are assembled with care, and every item is inspected before it leaves the studio.

Handmade pieces are made to order to reduce waste. The stainless steel and gold vermeil pieces are produced in small batches, then hand finished and checked before shipping.

Yes. Initials are handstamped in our studio, making sure spacing and alignment feel balanced.

Yes for most styles. If you are looking for a combination that isn't covered in the product listing, share what you have in mind and I will confirm layout and feasibility before you order.

For simple initials I follow the house style for clarity and balance. If you need a proof, ask and I will advise the best approach.

Absolutely! Depending on your piece you can either purchase an additional pendant, or we can add an initial to the larger pendants. 

With our handcrafted heirloom pieces, before you purchase, we recommend choosing a size of pendant that will last. For example, if you’d like 2 initials now but would like 4 in the future, we recommend purchasing the larger size.

We work with high quality metals chosen for everyday wear.

• Sterling silver 925, solid throughout, nickel safe
• Gold vermeil, thick 18k gold over sterling silver, minimum 2.5 microns.
• 316L stainless steel, hypoallergenic grade, highly resistant to tarnish.
• PVD coated stainless steel, colour bonded in a vacuum for long lasting finish.

We partner with trusted suppliers who provide compliance statements. Orders are placed in small runs to minimise overproduction.

Where possible, yes. Our handmade Solid Gold and Sterling Silver pieces are made from recycled grain sourced in the UK.

Yes. Components meet EU REACH guidelines for nickel release, suitable for sensitive skin for most wearers.

PVD coating over stainless steel, colour is bonded in a vacuum chamber for a harder wearing finish than traditional plating.

Gold vermeil is water friendly within reason, avoid long soaks and chemicals.

Daily hand washing and the odd shower is fine for stainless steel and PVD finishes. For gold vermeil remove for swimming, hot tubs, saunas and perfumes to keep the surface looking its best.

Sterling Silver can react to chlorine and salt water so we recommend removing.

Stainless steel, with PVD coating, is very durable. Vermeil can soften over time with friction and chemicals. Treat gently to extend wear.

Physical Vapour Deposition bonds colour to metal in a vacuum. It creates a tougher surface than standard electroplating, with better resistance to sweat and water.

316L stainless steel and sterling silver are suitable for most people with sensitive skin. If you have a known allergy, check the product details or email before ordering.

No. Components comply with EU safety standards.

Wrap a strip of paper around the base of your finger, mark the overlap, measure the length in millimetres for circumference, then use the conversion chart to find your size. If you have a ring that fits, measure the inside diameter and convert. You can read our guide here.

Often yes. Email with your order number and what you need, and I will confirm options and any cost.

Wipe with a soft cloth after wear, store dry and separate from other pieces. Avoid perfumes, lotions and household cleaners. Stainless steel is low maintenance, vermeil and plated finishes prefer gentler care. You can read all our care information here.

For stainless steel, wash with mild soap and water, then dry. For sterling silver, use a silver polish cloth. Avoid liquid cleaners on plated or vermeil pieces. You can read all our care information here.

Our packaging is largely made from recycled materials. This includes our vegan suede pouches & tissue paper. Gift Wrapping can be added to your order and will include a branded grey gift bag and blank gift note card.

Made to order production, small batch restocks, and careful material planning. Faulty items are repaired where possible rather than discarded or used on displays

Standard pieces are usually shipped within 5 business days though we offer express delivery also.

Handmade pieces are made from gold and silver grain. These take 4-6 weeks to complete.

Yes to selected locations. Duties or taxes may apply on arrival.

Non-personalised items can be returned within 14 days in original condition. Personalised and made to order pieces are non returnable unless faulty. If there is a problem, email and I will help.

Please read our returns policy for more information.

I will put it right. Email within 7 days of delivery with photos and your order number.

Yes. Many issues can be repaired or refreshed for a small fee. Send photos for an assessment.